FAQs
How long is delivery?
How long is delivery?
Orders are typically delivered within 6–12 business days. Once your order ships, you’ll receive a tracking number by email.
Do you offer tracked shipping?
Do you offer tracked shipping?
Yes — all orders include tracked shipping so you can monitor your delivery every step of the way.
What is your return policy?
What is your return policy?
We offer a 30-day return policy for unused items in their original condition. Contact our support team to start a return.
How do I choose the right size?
How do I choose the right size?
Each product includes a detailed size guide to help you find your perfect fit. If you're between sizes, we recommend sizing up.
Is checkout secure?
Is checkout secure?
Yes. We use encrypted and secure payment methods including PayPal, Visa, Mastercard, Apple Pay, and Google Pay.
Can I contact your support team?
Can I contact your support team?
Absolutely — our customer support team is available via email support@shelynn.com and responds within 24 hours.