Return & Refund Policy

We want you to feel confident shopping with Shelynn. Eligible items may be returned within 30 days of confirmed delivery.

Return eligibility

To be eligible for a return, an item must be unused, unworn, unwashed, and in its original condition, with the original packaging, tags, and any included accessories.

How to start a return

Before sending an item back, contact support@shelynn.com with your order number and the reason for your return. We will review your request and provide return instructions. Returns sent without prior authorization may not be accepted.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Any original paid shipping charges are non-refundable.

Exceptions and non-returnable items

For hygiene and safety reasons, opened or used beauty tools, personal-care items, pierced jewelry, and final-sale items cannot be returned unless they arrived damaged, defective, or incorrect.

Damaged, defective, or incorrect items

Contact us within 7 days of delivery with your order number and clear photos of the item and packaging. Please keep the packaging until we have reviewed your request. When the issue is confirmed, Shelynn will cover the return shipping cost or provide another appropriate resolution.

Refunds

We will notify you after your return has been received and inspected. Approved refunds are issued to the original payment method. Your bank or payment provider may take an additional 5–10 business days to post the refund.

Contact us

Email support@shelynn.com or call +1 601-732-5597 if you need help with a return.