30-day return window
You may request a return for eligible items within 30 days of confirmed delivery. Contact us before sending anything back so we can review the request and provide return instructions.
Customer care
Returns & refunds
We want you to feel good about every Shelynn order. Here is what to know if something is not quite right.
Return condition
Items must be unused, unworn, unwashed, and returned with their original packaging and any included accessories. Items that show signs of use or damage after delivery may not be accepted.
Exceptions
For hygiene and safety reasons, opened or used beauty tools, personal-care items, pierced jewelry, and final-sale items cannot be returned unless they arrived damaged, defective, or incorrect.
Return shipping
Return shipping costs are the customer’s responsibility unless an item arrived damaged, defective, or incorrect. Original shipping charges are not refundable.
Refunds
Approved refunds are sent to the original payment method after the return is received and inspected. Your bank or card provider may take an additional 5–10 business days to post the refund.
Damaged or incorrect items
Contact us within 7 days of delivery with your order number and clear photos of the item and packaging. Please do not discard the packaging until your request has been reviewed.