FAQs

Where does Shelynn ship?

We currently ship to the United States, United Kingdom, Canada, Australia, and New Zealand. Standard shipping is free on every order.

How long does delivery take?

Orders are processed within 1–2 business days. Estimated delivery is 6–12 business days. Processing time is separate from the delivery estimate.

Will I receive tracking?

Yes. Every order includes tracking. You will receive tracking information by email after your order ships. Updates may take 2–4 business days to appear.

What is the return policy?

Eligible items may be returned within 30 days of confirmed delivery. Items must be unused, unworn, unwashed, and returned in their original condition and packaging. Contact us before sending anything back so we can provide return instructions.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Are any items non-returnable?

For hygiene and safety reasons, opened or used beauty tools, personal-care items, pierced jewelry, and final-sale items cannot be returned unless they arrived damaged, defective, or incorrect.

What should I do if my order arrives damaged or incorrect?

Contact us within 7 days of delivery with your order number and clear photos of the item and packaging. Our support team will review the issue and help with an appropriate resolution.

Can I change or cancel my order?

Contact us as soon as possible. We will do our best to help, but changes or cancellations may not be possible after an order has entered processing or shipped.

Is checkout secure?

Yes. Shelynn uses secure, encrypted checkout and supports established payment methods shown at checkout.

How can I contact Shelynn?

Email support@shelynn.com or call +1 601-732-5597. We aim to respond within 24 hours, Monday through Friday.